Site Policy
Site Policy
Regarding food allergies
Please note that we do not provide meals to guests with food allergies. All cooking is done in one place in the kitchen, and there is a possibility that allergens attached to pots, cutting boards, knives, etc. may be mixed in at that stage. In addition, the same sink is also used for washing. In this situation, it is impossible to remove allergens, and considering the health of our guests, we are unable to accept for safety reasons. Our decision is the result of prioritizing the health and safety of our guests, taking into consideration the facilities and personnel in the kitchen. Please note that we will refuse to provide meals for food allergies even if you request it after your reservation has been confirmed or at check-in.
Pet Accommodation Policy
Please strictly observe the following rules when staying with pets.
The only pets allowed are dogs (up to 2 dogs). Please be sure to let us know when making your reservation.
Please vaccinate your pet against rabies every year, and have it vaccinated against a combination of 5 or more different vaccines.
Please note that you may be asked to show proof of vaccination.
If you are unable to receive the vaccination for any reason, please contact our cottage.
We ask that you refrain from bringing dogs into the facility during or within two weeks of their heat.
Please brush your teeth before coming to our facility.
Please keep your pet on a lead outside of the rooms.
Please refrain from letting your dog onto the bed or futon in the room. Please note that if your dog does something on the bed or futon, we may charge you a cleaning fee.
Please note that we do not provide amenities for dogs. If your dog marks or leaves feces, please be sure to clean up after them.
When walking your dog around the cottages, please be sure to clean up any excrement.
Please be sure to put feces and garbage into a bag and then dispose of it in the designated garbage bin.
If you go out and leave your dog in the room, please keep it in a cage that you have brought with you.
Please be sure to put feces and garbage into a bag and then dispose of it in the designated garbage bin.
Please note that if the building, furniture, fixtures or other items are damaged, contaminated or lost, you may be required to pay a reasonable amount of compensation.
If any trouble occurs with another customer's dog, we ask that you resolve the issue between yourself.
Please note that we cannot take responsibility for any unforeseen accidents such as injury or theft of your dog that occur within the facility due to force majeure.
If your dog becomes excited, please restrain him/her immediately.
Privacy Policy
Nagahama Beach Resort Kanon (formerly White Road in Nagahama) (hereinafter referred to as "this hotel") recognizes the importance of personal information of customers, business partners, etc. (hereinafter referred to as "customers, etc."), and will handle it with care. In order to provide better products and services, we will promote the following initiatives and take responsibility for protecting the personal information of our customers, etc.
1. Compliance with Laws and Regulations
Our hotel will comply with the Personal Information Protection Act, other related laws and regulations, and hotel industry guidelines.
2. Company Structure
The Hotel will establish internal regulations and rules regarding the handling of personal information and systems, and will establish an organizational structure, such as appointing a person in charge, to build a system for complying with the protection of personal information.
3. Collection of Personal Information
When the Hotel collects personal information from customers, the purpose of use will be clearly stated, and after obtaining the customer's consent, the information will be collected only to the extent necessary to achieve that purpose.
4. Use of Personal Information
When using personal information of customers, the Hotel will collect such information in accordance with the provisions of the Accommodation Contract and will use such information only for the following purposes and will not use it for any other purposes.
5. Ensuring accuracy
The Hotel will take appropriate measures to keep the personal information of its customers accurate and up-to-date.
6. Safety Control Measures
The Hotel will strictly manage the personal information of its customers and others and take preventive and safety measures against unauthorized access, loss, destruction, falsification, leakage, etc.
7. In-house training
The Hotel will provide education and training to its employees regarding the protection of personal information and ensure that the contents of such training are thoroughly disseminated throughout the Hotel.
8. Supervision of entrusted parties
When using personal information of customers, etc., the Hotel may entrust such information to a third party within the scope of legitimate use. The Hotel will require and supervise the third party to strictly manage personal information.
9. Restrictions on Provision to Third Parties
Except when required by law, our hotel will not provide or disclose personal information of customers, etc. to third parties without the consent of the customers, etc.
10. Disclosure and Correction of Personal Information
If a customer wishes to confirm, correct, or suspend the use of their personal information held by the Hotel, we will respond promptly within reason and to the extent necessary.
11. Continuous review of internal systems
The Hotel will continually review and improve its regulations regarding the handling of personal information and the organizational structure for implementing them to ensure that they are continually operated effectively and appropriately.
12. Contact point for inquiries regarding disclosure of personal information, etc.
Nagahama Beach Resort Kanon (formerly White Road in Nagahama)
Phone 0980-51-5060
801-1 Moroshi, Nakijin Village, Kunigami District, Okinawa Prefecture, 905-0426
*Please note that we cannot accept requests if you visit the museum in person.
Cancellation Policy
In this facility, we make contracts for accommodation use for general, large, and small group reservations. If the contract is cancelled, we will charge a "penalty = cancellation charge" as follows. *For general guests up to 14 people
The date on which notice of cancellation was received
No-show
On the day
The day before
9 days ago
20 days ago
Cancellation charge load ratio
100%
100%
100%
70%
50%
The percentage is the ratio of the penalty (cancellation charge) to the room rate or tariff fee agreed upon at the time the reservation contract was made.
If the number of days contracted is shortened from the originally planned number of days of accommodation, a cancellation fee (cancellation charge) for one day (the first day) will be charged regardless of the number of days shortened.
If a contract is terminated for part of a group (15 or more people), we will not charge a penalty (cancellation charge) for the number of people that is 10% (rounded up to the nearest whole number) of the total number of guests 10 days prior to the stay (or the day of acceptance if the booking is accepted after that day).